Refund, Returns & Shipping Policy

Refunds

Our exchange policy is strictly limited to items that arrive defective or sustain damage during transit. Please note that we cannot offer replacements for issues resulting from customer error, such as accidental drops or improper handling. To initiate an exchange for the same item, please contact our support team at sales@munchs3dprinting.com. Once authorized, you may mail your item to the following address: Munch’s 3D Printing PO Box 3331 Oakhurst, CA 93644-3331

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@munchs3dprinting.com.

Replacements

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@munchs3dprinting.com and send your item to: PO Box 3331 Oakhurst, CA 93644-3331.

SHIPPING

Items are printed to order, meaning that the item will be printed at the time of order. Printing tim can varry but printing can take between 3-5 days to complete depending on the size of your item. Once the item has completed printing it will be readied for shipping. Most items will ship within 3-5 days. You will recieve an email letting you know when your item has completed printing and is preparing to ship.

Shipping rates are as follows:

Shipping costs are based on USPS or Fed Ex prices and dimensions of the box the product is shipped in.

Returns:

To return your product, you should mail your product to back to the orginal address listed on the package you recieved

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.